Support & Bug Reports
Hit a problem, found a bug, or something wrong with your account or purchase? Tell us here.
Bugs & glitches
Crashes, freezes, visual errors, scores not counting. Tell us what you were doing and how often it happens.
Purchase not delivered
Include your store order number or a receipt screenshot and we will check and re-deliver.
Account problems
Cannot sign in, progress missing after switching phones, or you want your account deleted.
Reporting content
For a problem with a player-made level, use the in-game Report button — it attaches the level details for us and is faster than email.
Write to us
You can find and copy your Player ID in-game under Profile → Settings. Without it we may not be able to find your account.
Opens your default mail app with the subject and template already filled in.
bricklash.timing125@passinbox.com
How long until you reply
Bricklash is run by a small team. We usually reply within a few business days. Anything involving money is prioritised.
About player-made levels
The game contains player-created content. If you see something inappropriate, use the in-game Report button — we review it and take it down when warranted. You can also block that creator so their levels stop appearing for you.
How we use what you send
We use the information in your message only to handle this one issue, nothing else. Support correspondence is cleared periodically after the issue is closed. See our Privacy Policy for details.